Return and Refund Policy
Returns:
Eligible items can be returned within seven days from the date of delivery.
- To qualify for a return, the item must be unopened, unused, and in its original condition, including the original packaging.
- Contact our customer support team at info@flamingwik.com within three days of receiving your order to initiate the return process.
- A 15% restocking fee will be applied to all returned items.
Refunds:
- Upon completing a thorough evaluation of your returned item, updates on the refund progress will be provided.
- Refunds for damaged or defective goods may take up to 30 days from the receipt of the items.
Damaged or Defective Items:
- Notify us within three days of receiving your order if you encounter a damaged or defective item.
- Provide a video documenting the condition of the damaged or defective goods within three days of receipt.
- Ship the item back within seven days to proceed with the refund or replacement process.
Non-Returnable Items:
- Customized or personalized items, items showing signs of use or post-delivery damage, and gift cards are non-returnable.
Shipping Costs:
- Return shipping costs are the responsibility of the customer.
- We will cover return shipping fees if the return is due to an error on our part.
Exchanges:
- Direct exchanges are not available; initiate a return and place a new order separately.
Address Information:
- We cannot assume responsibility for mis-delivered goods due to missing, misspelled, or omitted correct shipping address information.
Approved Return Shipments:
- Ensure approved return shipments are accurately labeled and shipped to respective return locations.
Return Shipping Charges:
- Return items or orders will be subject to return shipping charges.
Address Accuracy:
- Shipments will not be rerouted to accommodate for erroneous addressing.
Policy Changes:
- Policies and procedures are subject to change without notice. Please review periodically for updates.
Direct Contact:
- For questions or concerns regarding our policy, contact our customer support team at info@flamingwik.com.