Store Policies

At Flamingwik, LLC, we strive to provide carefully curated products, accurate descriptions, and transparent policies. Many of our items are handcrafted, limited edition, or sourced from specialty suppliers. Because of this, certain policies apply regarding promotions, shipping, returns, and order processing.

By placing an order through Flamingwik.com, you agree to the policies outlined below.

Shipping Policy

Shipping Locations

Flamingwik currently ships within the United States and internationally. Certain products may be subject to shipping restrictions depending on destination.

International orders may be subject to additional duties, taxes, or import fees, which are the responsibility of the customer.

Order Processing Time

Orders are typically processed within 5–7 business days after payment has been received.

Processing times may be extended during:

• peak seasons
  
• product launches
  
• high order volume
  

Processing time is separate from shipping transit time.

Shipping Rates

Shipping costs are calculated at checkout based on package weight, size, and destination.

Certain oversized or specialty items may require additional shipping charges or extended lead times due to packaging and handling requirements.

Any applicable shipping charges will be displayed during checkout.

Shipping Methods

Flamingwik uses reputable shipping carriers to ensure reliable delivery. Available shipping options may include:

• Standard Ground Shipping
  
• Expedited Shipping
  
• Freight or specialty shipping for oversized items
  

Delivery timelines displayed at checkout are carrier estimates only and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number so you can monitor the delivery progress.

Shipping Delays

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

• weather disruptions
  
• carrier delays
  
• supply chain disruptions
  
• peak shipping periods
  

Flamingwik, LLC is not responsible for delays caused by shipping carriers.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Flamingwik, LLC is not responsible for packages that are delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer.

Orders cannot be rerouted once they have been shipped.

Undeliverable Packages

If a package is returned due to:

• incorrect address information
  
• failed delivery attempts
  
• refusal of delivery
  

the customer will be responsible for additional shipping fees required to reship the order.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us as soon as possible at:

info@flamingwik.com

We will work with the shipping carrier to initiate an investigation or claim where appropriate.

Returns & Refunds

Return Eligibility

Eligible items may be returned within 7 days of the delivery date.

To qualify for a return, items must be:

• unused
  
• unopened
  
• in original condition
  
• returned with all original packaging
  

To initiate a return, contact info@flamingwik.com within 3 days of delivery to request return authorization.

Returns must be approved before being shipped back.

Restocking Fee

Approved returns are subject to a 15% restocking fee to cover inspection, repackaging, and processing costs.

Refund Processing

Once a returned item is received and inspected, customers will be notified regarding the status of their refund.

Approved refunds will be issued to the original payment method.

Refund processing for damaged or defective items may take up to 30 days after the item is received and evaluated.

Damaged or Defective Items

If an item arrives damaged or defective:

1. Contact info@flamingwik.com within 3 days of delivery
   
2. Provide video documentation showing the item and packaging condition
   
3. Return the item within 7 days of return approval
   

Failure to provide documentation within the required timeframe may affect eligibility for refund or replacement.

Non-Returnable Items

The following items are not eligible for return:

• customized or personalized items
  
• gift cards
  
• items showing signs of use
  
• items damaged after delivery
  

Exchanges

Flamingwik does not offer direct exchanges.

Customers wishing to replace an item should initiate a return (if eligible) and place a new order separately.

Promotions & Pricing

Only one promotion, discount code, or coupon may be used per order unless otherwise specified.

Discount codes may not apply to:

• sale items
  
• gift cards
  
• oversized or specialty items
  
• items marked “excluded from promotions”
  

Promotions and coupons:

• have no cash value
  
• cannot be applied retroactively to previous purchases
  

If a system error incorrectly applies a promotion or price adjustment, Flamingwik, LLC reserves the right to cancel or correct the order prior to fulfillment.

Customers will be notified before any adjustment occurs.

Payment Authorization & Fraud Prevention

By placing an order with Flamingwik, LLC, customers confirm that the payment method used is authorized and that all billing information provided is accurate.

Flamingwik, LLC reserves the right to cancel or delay orders that appear fraudulent or violate payment security protocols.

Additional verification may be required before certain orders can be processed or shipped.

Order Acceptance

All orders placed on Flamingwik.com are subject to review and acceptance.

Flamingwik, LLC reserves the right to cancel or refuse any order at its discretion in cases including but not limited to:

• product availability issues
  
• pricing errors
  
• suspected fraud

• shipping restrictions
  

If an order must be canceled, customers will be notified and refunded to the original payment method.

Privacy Policies

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

To opt out of the "sale" or "sharing" of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.

Policy Updates

Flamingwik, LLC reserves the right to update or modify these policies at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Contact

For questions regarding store policies, please contact:

Flamingwik, LLC

📧 info@flamingwik.com

🌐 www.flamingwik.com